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What's New Latest Release - W7.10

Report an Error

If you encounter an issue using the DeliverySlip Outlook Add-in, the best way to let us know is to use the ‘Report an Error’ feature directly embedded into the add-in. This error report will include low level (non-confidential) activity logs that are necessary for us to troubleshoot any issue. The error report, along with the logs, is sent encrypted to our support team.

NOTE: You can submit an error at any time, even after the issue occurred. The logs included in the error report will include all the information we need for the last 3 days of activity.
NOTE: Outlook 2003 and 2007 versions are no longer supported by Microsoft. If you experience an issue using Outlook 2003 or 2007, please upgrade to a newer version of Outlook first.

 

Outlook® 2010, 2013, 2016 & O365

Delivery Slip Outlook add-in Report Error Outlook 2016

 

  1. In the main Outlook® window, go to the ‘DeliverySlip’ ribbon tab
  2. Click on the ‘Report an Error’ button. A dialog will appear where you can enter your email address and a description of the problem you are experiencing (mandatory). This information, along with local logs will be sent encrypted to our support team.

 

Outlook Add-in Report Error

 

  1. Enter the email address where we can reach you. If you are troubleshooting someone else’s computer, enter the email address where you would like us to respond to.
  2. Enter a description of the problem you encountered or feedback you would like to share with us.
  3. Submitting an error this way will send some encrypted log information regarding the local add-in settings and usage. To view what log information is sent to support, click the ‘View information sent to Support’ link. Note that these logs do not contain any confidential information and they are sent encrypted to our support team.
  4. After you’ve entered the description of the problem, click ‘Report Error’. A Support Technician will contact you shortly to address your issue.

 

Manually Reporting an Error in Outlook

If you’ve uninstalled the DeliverySlip add-in and you need to submit your add-in logs to support, or if you are requested to manually submit your log files, please follow these instructions:

  • Open a Windows Explorer. You can do this by clicking “My Computer” in your start menu.
  • Navigate to the following location in your file system: C:\Users\[Username]\AppData\Local\email2\Toolbar\logs, where [username] is the username of the user account you are logged into in Windows.
  • Identify the folders for the last 3 to 5 days and add them to a ZIP file.
  • Send the ZIP file to wilson@deliveryslip.com, preferably via a secure message.

 

Last updated November 29 2017.

FAQ's

Does this work with Google, Office365 or Outlook?

Yes. DeliverySlip works equally well with Gmail/G Suite, Microsoft 365 and Outlook.

Do I need a new Email Account? Will there be Secondary passwords, PINS & keys to manage?

No, keep using your existing email address or aliases. Your email client and server infrastructure also remain the same. DeliverySlip works seamlessly from your inbox by using our Secure MS Outlook Toolbar or Chrome extension. There are no secondary passwords, PINS or keys required.

Where is the data stored when the email is sent securely?

Secure message content is stored encrypted at rest, using AES 256 bit encryption. Your encrypted data is stored in Microsoft Azure's cloud in the data jurisdiction that you selected (either USA, UK, Canada or Australia) upon your registration.

Do your support SSO (Single Sign On)?

DeliverySlip supports Azure Active Directory, Okta, Google, and others.

Does DeliverySlip work on mobile phones? Will I be able to read secure emails on a mobile phone?

Yes, DeliverySlip works on mobile phones and you will be able to read and reply to secure messages. Apps are available for iOS and Android devices.

Can email be automatically encrypted or must we manually encrypt it?

Yes. With data-leak prevention (DLP) rules enabled, DeliverySlip automatically encrypts information like Social Security, credit card or account numbers and keywords that can be tailored to your organization.

What regulatory compliance schemas do you support?

DeliverySlip is suitable for use with organizations that are subject to any number of regulatory compliance schemas including; GDPR, SOX, GBLA, FINRA and more.

Do you support “local store” for on premise Outlook Exchange?

Yes, local store for Outlook Exchange is supported. With this feature enabled, secure message content is stored locally in Outlook after you view the secure message, and then synced to Exchange.

Don't see your question here?

Check out our resource center for a full FAQ listing or complete our contact us form.

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